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  1. Cazoo Support
  2. Buy or finance a used car
  3. Returns and refunds

Returns and refunds

  • How does the 7-Day Money Back Guarantee work? 
  • How do returns and refunds work if I've bought or financed a used car?
  • How many times can I return a car?
  • If I return my Cazoo car, will I get my part exchanged car back at the same time?
  • If I return my car, how will I get a road tax refund from the DVLA?
  • How do I use the HSBC refund portal?
  • I’ve booked a return but something’s come up and I now won’t be home. What should I do?

If you need any help, we’re available from 8am-8pm, 7 days a week.

Call us on 020 3901 3488 WhatsApp us on 07984 395 125

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Cazoo Ltd is an appointed representative of ITC Compliance Limited (ITC) which is authorised and regulated by the Financial Conduct Authority (ITC's firm reference number is 313486). Permitted activities include entering into regulated hire agreements, advising on and arranging general insurance contracts as an intermediary and acting as a credit broker not a lender. Finance is only available to UK residents aged 18 or over, subject to status. We can introduce you to a limited number of lenders to finance your car purchase. We do not charge fees for our consumer credit services, but we might receive a payment or other benefit from those lenders or our brokers if you enter into an agreement with them. The payment or benefit we receive varies by lender and product type and is based on a fixed fee or fixed percentage of the amount you borrow. It does not impact the rate you are offered. Cazoo has arranged its motor insurance through Churchill Expert which is a trading name of U K Insurance Business Solutions Limited, an insurance intermediary who introduces business customers to NIG policies underwritten by U K Insurance Limited.© 2021 Cazoo Ltd. All rights reserved