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  1. Cazoo Support
  2. Subscribing to a new or used car
  3. Managing your subscription

Managing your subscription

  • How do I change the mileage package on my subscription?
  • I need to change the address on my subscription account. How do I do this?
  • How can I extend my subscription?
  • How can I cancel my subscription?
  • When will I get my subscription deposit back?
  • Will I get my car subscription deposit back in full?
  • What do I need to do before returning my subscription car?
  • What should I do if I’ve left my belongings in my subscription car?
  • What happens if I move outside of Cazoo's delivery region during my car subscription?
  • What happens once I’ve returned my subscription car?
  • What does it mean if my subscription starts rolling?
  • Questions about the Shell fuel discount

If you need any help, we’re available from 8am-8pm, 7 days a week.

Call us on 020 3901 3488 WhatsApp us on 07984 395 125

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Cazoo Ltd is an appointed representative of ITC Compliance Limited (ITC) which is authorised and regulated by the Financial Conduct Authority (ITC's firm reference number is 313486). Permitted activities include entering into regulated hire agreements, advising on and arranging general insurance contracts as an intermediary and acting as a credit broker not a lender. Finance is only available to UK residents aged 18 or over, subject to status. We can introduce you to a limited number of lenders to finance your car purchase. We do not charge fees for our consumer credit services, but we might receive a payment or other benefit from those lenders or our brokers if you enter into an agreement with them. The payment or benefit we receive varies by lender and product type and is based on a fixed fee or fixed percentage of the amount you borrow. It does not impact the rate you are offered. Cazoo has arranged its motor insurance through Churchill Expert which is a trading name of U K Insurance Business Solutions Limited, an insurance intermediary who introduces business customers to NIG policies underwritten by U K Insurance Limited.© 2021 Cazoo Ltd. All rights reserved