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  2. Managing your subscription

Managing your subscription

Learn how to manage payments, mileage and more.

Booking requirements

  • Do I need a full UK driving licence for a car subscription?
  • Can I subscribe to a car if I have driving convictions?
  • Can I use a subscription car for business travel?

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Managing your subscription

  • How do I change the mileage package on my subscription?
  • How can I cancel my subscription?
  • When will I get my subscription deposit back?

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Payments

  • When will my monthly subscription payments come out of my account?
  • How can I change my subscription payment dates?
  • What happens when I change my subscription payment dates?

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Insurance, servicing and maintenance

  • How does insurance work with subscriptions?
  • Is there an excess to pay on my insurance for my subscription car?
  • Can I provide my own insurance for a car subscription?

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Accidents, breakdowns and damage

  • How do I report an accident for my subscription car?
  • What should I do if my subscription car gets damaged?
  • What should I do if I break down in my subscription car?

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Charges and fines

  • What’s not included in the monthly subscription fee?
  • What happens if I get a penalty notice or speeding ticket in my subscription car?
  • Do I have to pay for toll charges if I have a subscription car?

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If you need any help, we’re available from 8am-8pm, 7 days a week.

Call us on 020 3901 3488 WhatsApp us on 07984 395 125

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Cazoo Ltd is an appointed representative of ITC Compliance Limited (ITC) which is authorised and regulated by the Financial Conduct Authority (ITC's firm reference number is 313486). Permitted activities include entering into regulated hire agreements, advising on and arranging general insurance contracts as an intermediary and acting as a credit broker not a lender. Finance is only available to UK residents aged 18 or over, subject to status. We can introduce you to a limited number of lenders to finance your car purchase. We do not charge fees for our consumer credit services, but we might receive a payment or other benefit from those lenders or our brokers if you enter into an agreement with them. The payment or benefit we receive varies by lender and product type and is based on a fixed fee or fixed percentage of the amount you borrow. It does not impact the rate you are offered. Cazoo has arranged its motor insurance through Churchill Expert which is a trading name of U K Insurance Business Solutions Limited, an insurance intermediary who introduces business customers to NIG policies underwritten by U K Insurance Limited.© 2021 Cazoo Ltd. All rights reserved