You have up to 7 days to get to know your Cazoo car and make sure it suits you. If you change your mind for any reason, we’ll give you a full refund. Just let us know by 8pm on the 7th day after your delivery or collection date and we’ll collect it for free.
You’ll receive a full refund as long as the car is returned without damage, accident free and unchanged. This means the car needs to be in the same condition as it was received and without modifications.
If you drive the car over the 250 mile limit during the first 7 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return.
Returning the car within the 7-Day Money Back Guarantee period
Once you’ve let us know that you’d like to return the car, we’ll arrange a pick up within 7 days of your delivery or collection date. The pick up must take place within 14 days of when you received the car.
If this isn’t booked within 7 days of your delivery or collection date, or the car isn’t picked up within 14 days of delivery or collection date, you won’t be eligible for the 7-Day Money Back Guarantee.
You can book your return by calling us on 020 3901 3488.
If your car was delivered to you, we’ll need to pick it up at the same address. We'll also collect your V5C log book at the same time. If you haven't received it by the time we pick up the car, we’ll hold £200 as a deposit until we receive the V5C from you.
Once it arrives from the DVLA, please post it with ‘Cazoo Freepost’ written on the front, no stamp or address required.
If you’d like to receive the deposit back sooner, please also send a clear photo of each side of the V5C to support@cazoo.co.uk and we’ll process a refund within 48 hours.
A little note on road tax
If you’ve already bought your road tax and have decided to return the car, you’ll need to contact the DVLA to cancel your vehicle tax and request a refund.