If you’ve just tried to purchase a Cazoo car and the payment hasn’t gone through, it may be because your bank has requested authentication. This means your bank wants to check that it’s really you making this payment.
As part of a new EU legislation that came into effect on the 14th of March in the UK, all companies accepting electronic payments must allow banks to authenticate payments when required. For more information, please read the FCA’s guide to Strong Customer Authentication.
If you’re trying to buy a Cazoo car, you’ll be asked to authenticate your payment with your bank. If the authentication has failed and the payment hasn’t gone through, please call your bank to verify your identity. You’ll then need to restart your booking by going through the checkout flow on our website. Just click ‘Get Started’ on your Cazoo car and fill in the details to make your purchase.
If you have any questions, you can message us on live chat from 9am-6pm, or give us a call on 020 3901 3488 from 8am-8pm. We’re happy to help every day of the week.