If your monthly subscription payment hasn’t gone through, it may be because your bank has requested authentication. This means your bank wants to check that it’s really you making this payment.
As part of a new EU legislation that came into effect on the 14th of March in the UK, all companies accepting electronic payments must allow banks to authenticate payments when required. For more information, please read the FCA’s guide to Strong Customer Authentication.
If you have an existing subscription, your monthly payment should automatically be paid. If it doesn’t go through, please log in to your subscription account and select 'payments’. This is where you'll find a list of any pending payments due, including any charges, such as PCNs.
If you have any questions, simply give us a call on 020 3901 3488 and we’d be happy to help. We’re available every day of the week, from 8am-8pm.