Find your Cazoo car, click ‘Get started’ and complete your order entirely online. You can choose whether you’d like to buy the car outright or apply for finance. We’ll also need to collect your personal details and your payment details before you complete your purchase.
Your purchase will be confirmed immediately by email once you’ve completed your order. Your order confirmation email will include all your details. If you can’t find it, try checking your junk mail and make sure that Cazoo is on your safe senders list.
If you’ve purchased a car and haven’t received a confirmation email, simply give us a call on 020 3901 3488 and we'll resend your confirmation email for you.
There are a number of ways to pay for your Cazoo car.
You can pay using Visa or Mastercard credit and debit cards from your personal account. If you’re buying a used Cazoo car outright, we also accept payment by bank transfer. We’ll take payment online when you place your order.
We’re unable to accept AMEX credit or debit card payments or payments from overseas. We’re also unable to accept payments from virtual credit cards, for example, from car finance lenders, which are used for specific purchases.
For more information, please see our terms and conditions.
If you choose to part exchange your current car, its valuation will be deducted from the cost of your Cazoo car.
At the moment, you can’t split your payment across multiple cards. This is something we’re working on - so stay tuned!
Please note:
As the car will be registered in your name when you buy it, your ID should match the payment card billing details, as well as the delivery address if you choose that option.
If you’re unable to pay using your own card, we may need to carry out further ID checks.
If you’re buying the car for someone else, you can transfer the car ownership once the purchase is complete.
If you apply for finance, the approval of your application will depend on your status and our affordability checks.
If you tried to purchase a car and your payment hasn’t gone through:
It may be because your bank has requested authentication. This means your bank wants to check that it’s really you making this payment.
As part of a new EU legislation that came into effect on the 14 March 2022 in the UK, all companies accepting electronic payments must allow banks to authenticate payments when required. For more information, please read the FCA’s guide to Strong Customer Authentication.
If you’re trying to buy a Cazoo car, you’ll be asked to authenticate your payment with your bank. If the authentication has failed and the payment hasn’t gone through, please call your bank to verify your identity. You’ll then need to restart your booking by going through the checkout flow on our website. Just click ‘Get Started’ on your Cazoo car and fill in the details to make your purchase.
If you have any questions, you can call us on 020 3901 3488 from 9am-6pm. We’re happy to help every day of the week.