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How does part exchange work?

• Updated

We’ll give you an instant valuation and a fair offer for your old car. Simply complete our online valuation form to receive your offer and we’ll deduct your car’s part exchange value from the cost of your Cazoo car. You’ll be able to review this during the checkout process before you place your order. 

We’ll need to know some basic information about your car and you’ll need to have your V5C document to hand. Please make sure that your V5C is a red certificate and not a blue one.

We’ll take your current car off your hands at the same time you receive your Cazoo car, as long as it matches the description you provided.

How we calculate your valuation

We take into account a number of different factors, such as the make, model and key features, to make sure we’re offering an accurate part exchange price. You can’t negotiate the price of your part exchange. We offer a transparent and haggle-free experience for our customers, so you can be sure that the valuation you receive is the best offer we can make.

Unlike some companies, we won’t change the price as long as it matches the description you provided and meets the requirements that are listed in our terms and conditions.

What to expect on the day

It’ll take around 30 minutes to part exchange your car. We’ll check your documents and  inspect your car to make sure it matches the description you provided.

What you’ll need on the day

  • Evidence of your car’s service history

  • At least one car key

  • Any accessories or parts that came with the car

  • A valid red V5C that matches your name, address and the number plates

We’ll also need to check your:

  • Passport or a valid photo driving licence

  • Proof of address, such as a utility bill or bank statement

If you don’t have a full service history for your car, we’ll still value it and take it as a part exchange.

Once we receive your old car, the part exchange is final and you won’t be able to get it back. We’ll pay you the cash equivalent of the part exchange via bank transfer if you wish to return your Cazoo car. 

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